Payments between clients and creators

Goho invoices the client after a deal is agreed, and the client pays Goho. After the client accepts the work, Goho pays the talent, minus the per-order service fee (see the Terms).

Payment is released when the client clicks "Confirm acceptance". If the client neither confirms nor postpones within 30 days of delivery, acceptance is confirmed automatically and payment released; the client is reminded every Monday and Friday. The client may "Postpone acceptance" with a description of the issue; each postpone resets the deadline to 30 days from that day, up to 2 times.

Goho is not a party to that agreement. Goho does not offer online escrow and does not guarantee delivery, quality or refunds. Do not pay outside Goho; Goho will not compensate either side for any loss from an off-platform payment.

What Goho does:

• Records the terms both sides confirm in a Project Card, with timestamps.
• Reviews reported disputes using the Project Card and on-platform messages, and adds the outcome to both sides' reliability records.
• Enforces its rules: lower reliability scores, removal from shortlists, posting restrictions, forfeiture of posting fees, and account suspension or bans.

How to protect yourself: pay per video, never prepay more than one video, ask for a watermarked preview before paying, and keep your messages on Goho.